Make Your Organization a Center of Innovation by Stijn Van Hijfte

Author:Stijn Van Hijfte
Language: eng
Format: epub
ISBN: 9781484265079
Publisher: Apress

Web and Mobile Applications

Perhaps the most well-known and best understood of digital solutions are web and mobile applications. Nowadays it is nearly impossible to not come into contact with any of these applications. When we look at the classic interpretation of a web application, we are dealing with a client-server program that the client runs in a web browser. Of course, there are also other possibilities out there such as decentralized application on top of blockchain networks (explained later).

The evolution in web applications over time has been significant. The websites from the 1990s were static pages, often accompanied with annoying music, and adapted mouse pointers and backgrounds that gave you the feeling you were tripping on LSD. It made every new visit to the Internet another exciting adventure. Over time this (thankfully) changed a lot, and nowadays we are working with responsive web design as web applications need to work not only on computer screens but also on smartphones and tablets. There are also the single-page applications that can mimic native (Android or iOS) mobile applications. With the advent of the smartphone, a whole new set of applications has seen the light of day. Mobile apps that can run on different platforms such as Android and iOS either as native apps (apps that were developed to run directly on a mobile device) or as responsive web apps. There are also the hybrid apps which embed mobile websites inside of the native app. Perhaps some of the words I have been using here seem strange to you, but the key message is this: modern life has us interacting daily with applications of many different forms. It is therefore also logical that in our work environment we are also confronted with these applications. As time changes, these applications change as well so that we can improve customer experience but also can enhance the current way of working at the company.

Even though nearly every business out there has a website to promote its goods and services, these applications can prove to be the cornerstone for any type of automation and digitalization. When you work with digital applications, you can easily set up complete digital processes, where the outcomes are stored in a digital archive. You can also follow up on deadlines, end dates of contracts, and entire processes, communicate with customers, send out alerts in case of issues, and more. The first step in digitalization is the creation of digital processes. The problem for many organizations is that they often overestimate the effort they have to make to create new digital solutions. Linking web applications with mobile apps can streamline entire processes, improving not only the customer experience but also the operations, compliance, and reduced costs.

It shouldn’t surprise any of you that a lot of innovation and change nowadays is focused on the digital environment of the company. The better we have these systems under control, the more we can automate them, the more we can reduce risk, improve customer experience, and reduce human error (and cost).

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